In this day and age, the amount of criticism that continues to be levelled at employees and companies in service industries seriously concerns me. Not because these criticisms are not justified, but because there is no corresponding praise for those who excel in the same field. My wife, Margherita and I, some time ago, asked you to represent us in the sale of our property here in Stanthorpe. From the word go, you went out of your way to explain many of the complexities associated with selling properties. You went much further, by providing us with statistics and information to assist us in making marketing and advertising decisions. May we both take this opportunity to thank you for your professionalism and personal attention to our selling effort. We are happy now to have successfully sold our property and we shall always remember the help and assistance you offered us on the way. There is no doubt in our minds that your success in this field will have to be a very satisfactory progression and we would have no hesitation in recommending your services to anyone who needs either to buy or sell real estate in the Stanthorpe area - or, indeed, in any other geographical area - now or in the future.